Frequently Asked Questions

Find answers to our most commonly asked questions below. If you can't find what you're looking for, feel free to contact us directly.

Orders & Shipping

How long does delivery take?

We aim to dispatch all orders within 1–2 business days. Standard UK delivery typically takes 3–5 business days. International orders may take longer depending on your location.

Do you offer free shipping?

We offer free standard shipping on qualifying orders. Please check our shipping policy for the latest thresholds and details.

Can I track my order?

Yes! Once your order has been dispatched, you will receive a confirmation email with your tracking information.

Products

Are your products natural and holistic?

Absolutely. At Holystic Wellness, we are committed to offering products that support your overall wellbeing using natural and holistic principles.

Are your products suitable for all ages?

Our products are generally suitable for adults. If you have specific health concerns or conditions, we recommend consulting a healthcare professional before use.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of purchase, provided the item is unused and in its original packaging. Please contact us to initiate a return.

How long does a refund take?

Once we receive and inspect your return, refunds are typically processed within 5–7 business days back to your original payment method.

Contact & Support

How can I get in touch with you?

You can reach us at holysticwellness4all@gmail.com or call us on +44 7508 864633. We aim to respond within 24–48 hours.

Where are you based?

We are based in London, UK — at 66 Nelson Road, Chingford, London E4 9AR.